Electrolux EFT 615 Informações Técnicas descarregar pdf (Página 54)

Section 8 Frequently Asked Questions

8-13

Adding or searching for current Zip Code Coverage:

• Click on “My Coverage” from the

ServicePower home page.

• Click on “Zip Coverage.”

• Click on “Manage Zip Prole by

Network.”

• Scroll to the bottom of the page and click on

“Search & Adds Zips.”

• Use the necessary

tools to add zip codes

to your coverage area.

Q. Will consumers be able to schedule calls on the website, without calling Electrolux or a Service Provider?

• Yes. Beginning August 20, 2014, a consumer will be able to schedule a service call online.

• The RSQM’s will have a step-by-step process available to all Service Providers to outline the procedures for the self-

booking application.

Q. How do I change my Service Provider Type?

• Click “Edit” on the ServicePower home page.

• Update or edit any pertinent information. Click “Save” to save changes, and “Next” to advance to the next category.

Categories

TYPE 1

TYPE 2

TYPE 3

*Type 1 = Companies that show availability and have schedules loaded to

ServicePower.

*Type 2 = Companies that will accept dispatches by e-mail or fax and will call the

consumer to schedule service.

*Type3 = Service Providers that want Electrolux to call to schedule service.

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Electrolux EFT 615 Informações Técnicas Página 54