Electrolux EFT 615 Informações Técnicas descarregar pdf (Página 45)

Section 8 Frequently Asked Questions

8-4

Q. I led a claim and it rejected due to an invalid serial number.

• The serial number must specically match the serial tag on the appliance.

• For ESA claims, the serial number must specically match the serial number on the ESA contract.

• For serial numbers that are older than 24 months, Proof of Purchase is required. You can attach POP to a claim using

the “Documents” button at the top of the claim. See image below.

Q. How do I attach a POP to my service claim?

• For serial numbers that are older than 24 months, Proof of Purchase is required. Select the “Documents” button at

the top of the claim (see above).

1. Add a description for the document.

2. Use the “Category” drop down menu to select “Proof of Purchase”.

3. Find the document on your computer using the “Browse” button.

4. After locating the document on your computer, select “

Submit” to attach the document to the service claim.

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Electrolux EFT 615 Informações Técnicas Página 45